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Delivery and Returns

Shipping

At this time, we only ship within the UK and Europe.

UK

Standard Delivery 

Within 3 working days: £4.95 

Your orders will be sent out via the most suitable carrier, depending on size and weight. 

A signature may be required on receipt. 

If you are not around to take delivery of your parcel, the carrier will leave a calling card telling you how you can pick it up. 

Please note that it is not possible for you to collect your order in person from our distribution centre. 

Unfortunately we can not deliver on a bank holiday. In this instance please expect your delivery on the next working day. 

Europe

Standard Delivery (4-8 working days) 

The cost of delivery within Europe varies according to the weight of your parcel. Shipping will be automatically calculated on the Checkout page when the delivery destination is confirmed, so you know how much it will cost before you complete your order. 

When you place an order, we suggest you have it delivered to a work address rather than a home address, as our couriers only deliver between 9am and 5pm, and may require a signature on receipt. 

Your order will be dispatched via the most suitable carrier, depending on size and weight.  

Once your parcel has arrived in your country, it will be passed on to an internal postal service, according to standard delivery procedures. 

We're sorry, but we can't change the delivery address of a parcel once your order has been placed. 

If you aren't available when your parcel is delivered, the delivery driver will leave a calling card with instructions on how to pick it up. 

 Returns

We hope you’ll be pleased with each and every item you purchase here on our website. However, we will be happy to process a return for you if needed. Please contact us first then refer to the following procedure and policies when making a return. 

 Locate your your invoice and be sure to put it inside the box with your return merchandise. If you can’t find your paperwork, print out a copy of your order confirmation and it will work just as well. 

Package your return item/s and order paperwork together and mail back to this address: 

Delvous.co.uk

Returns Dept.

Viglen House.

Alperton Lane,

London, HA0 1HD 

You may use any courier you like to get the merchandise back here to us, but we strongly recommend that you add insurance and tracking to your return parcel. This protects you from loss if the package should be lost, stolen, or misdelivered. You are responsible for paying the postage if you decide to make a return. 

Once your return package arrives at our Returns Department, please allow up to two weeks for processing. You will receive an email notification when your refund has been issued. 

To be eligible for return, items must be returned within 30 days, with all tags still attached. Items that appear to be worn, washed, or damaged are not eligible for return and will not be refunded. Shipping fees are not refundable. 

 Exchanges

We do not process exchanges.  All items mailed back to our Returns Department will be processed as refunds.

If you need an exchange, we recommend that you mail your return item back to us for a refund, then place a new order for the new merchandise that you’d like to purchase.